psn

Playstation Network Maintenance

If you have tried to log into the PSN tonight, you will have quickly noticed that you are receiving error messages. According to Sony, the PSN  is under maintenance

According to Sony, you can expect the PSN to be down until around 2 AM Pacific time Monday morning. How will we ever survive =(

Read on for more information on maintenance from Sony.

As you may recall, we had postponed our scheduled PlayStation Network maintenance session from last Thursday to a time to be announced. It is now determined that maintenance will take place tomorrow (Sunday, March 4).

This significant PSN maintenance period is expected to start at just after noon Pacific and will last for several hours, until approximately 2am Pacific on Monday, March 5. Unlike typical maintenance events, consumers who are already signed-in to PSN will be signed-out, and consumers will be unable to sign in for the duration of the maintenance window. During this time, users won’t be able to access the PlayStation Store, PlayStation Home, Account Management or play online. PSN enabled websites will not be able to service users, including this one.

Please stay tuned to the PlayStation Twitter feed for a notice when PSN is fully back online. We apologize for any inconvenience this may cause.

 

PlayStation Network Down

Here we go again.  If you were looking to play on the PSN, today will not be that day.  The Playstation blog has announced that they are running routine maintenance all day today so the service will be unavailable from 8am until 10pm PST.

PlayStation Network will be offline for routine scheduled maintenance on Thursday, November 17th from approximately 8am until 10pm PST.

During the maintenance, you will be unable to access the following services:

In addition, you will not be able to sign in to PlayStation Network from us.playstation.com. However, some users may be able to play online during the maintenance.

During this maintenance, you can continue to collect in-game Trophies and these will be updated on your profile once PlayStation Network is back up and running.

Stay tuned to the PlayStation Twitter feed for updates and a notice when maintenance has concluded.

We apologize for any inconvenience this may cause.

Sony have not given any explanation as to why there will be “routine” maintenance on such short notice. Feel free to speculate as much as possible in the comments section below.

PSN Restoration = Looking Good

Kazuo Hirai – PSN Relaunch Announcement

Sony‘s PlayStation Network has finally started to come back online, Sony Corp. President and chief executive Kazuo Hirai announced Saturday evening. The mandatory PlayStation 3 system update (v3.61) is currently available. Once installed, many PSN services, including online game-play for PlayStation 3 and PSP, should soon be available for users in the Americas, Europe, Australia and New Zealand and the Middle East. Sony expects to have full, worldwide access restored by May 31.


Users in the US can check this map to see whether service has been restored to their state.

PSN Restoration Begins Now

Seems like New Jersey is in the house…

The PlayStation®3 system software version 3.61

New for 3.61: As a security measure, this system software update will require you to change your account password before you can again access PlayStation®Network *. Follow the on-screen instructions to complete this process.

* Applies to the master account and all sub-accounts.

Caution
When you change your password, an e-mail message may be sent to the e-mail address registered with PlayStation®Network (your sign-in ID). If you cannot receive messages at your registered e-mail address, you will not be able to change your password.
If you cannot receive messages at the e-mail address you have registered as your sign-in ID, before changing your password, make sure you have an e-mail address where you can receive messages and then contact PlayStation® Consumer Support.
Depending on your country/region of residence and the network environment you are using, you may not be able to change your PlayStation®Network account password or make use of PlayStation®Network services for some time after updating your PS3™ system software.
The ability to change PlayStation®Network account passwords and use PlayStation®Network services* will be made available in all regions within a few days.
* This does not include the use of PlayStation®Store.

Are we there yet?

It seems Sony is making a move to bring the PSN (PlayStation Network) online. In a recent post (link), we were all thanked for our patience during this outage and that service is being restored.   While this is not all happening at once it does give us a glimpse at the silver lining of this dark cloud which has disrupted all of our game play.

Sony to make good on PSN Outage

It seems in the wake of all that has happened Sony is attempting to make some form of restitution to its users for the downtime.   As you know many of us PlayStation Users have been affected by this outage.  Even I have ranted on about leaving my PS3 to the wolves and jumping ship.   Well there may be some light shining thought all this darkness after all.  In a statement made yesterday:

“We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events this weekend across our game portfolio, including a Double Station Cash day on Saturday, April 30th. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”

While this may hold some of us over, I myself still want my PlayStation Network back online.

Sony: Questions and Answers

Patrick Seybold post yet another blog post regarding the PlayStation Network Outage.  On his blog he steps up to do some clarification work and even points us to a little Q & A area.

Seybold writes the following, “There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.”

We are then linked to the Sony PlayStation Knowledge Center.  Hold to your eyeglasses if you have them, and see the list of questions and answers below:

 

PSN/Qriocity Network Outage FAQs

1. When did the PSN/Qriocity become unavailable?
PSN/Qriocity services have not been available since April 20 (US time) in all regions.

 

2. Why did the PSN/Qriocity become unavailable?
An external intrusion on our system has affected our PlayStation Network and Qriocity services.

 

3. Why was Sony not prepared for a compromise of its network?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

 

4. Is the attack by “Anonymous” or another party?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

 

5. Why is it taking so long to restore network services?
As soon as we learned of this issue, we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

 

6. How serious is this compromise? How will Sony prevent this from happening again?
Because there is an on-going investigation we cannot comment further at this time, but we are working to restore and maintain and strengthen the services, including incorporating additional countermeasures to ward against future intrusions.

 

7. When will service be restored?
We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We will keep the service down to allow us to conduct a thorough investigation to ensure smooth operation of our network services when they return; we are working hard to resume the services as soon as we can be reasonably assured our security concerns have been addressed.

 

8. Did SOE experience an attack due to the same reason?
SOE’s services are currently available, but they did experience a service interruption due to an external attack. An investigation is ongoing.

 

9. Have you had such a long PSN/Qriocity service termination like this one in the past?
No.

 

10. Does PSN/Qriocity get attacked very often?
We cannot make any comments regarding this matter at this time.

 

11. I want my money back (subscription fee, content) since the PSN/Qriocity was not available.
While we are still assessing the impact of this incident, we recognize that this may have had financial impact on our loyal customers. We are currently reviewing options and will update you when the service is restored.

 

12. There seems to be some games that cannot be played even offline?
Some games may require access to PSN for trophy sync, security checks or other network functionality and therefore cannot be played offline.

 

13. Why are Sony Online Entertainment services available while PSN and Qriocity are still down and you (SCE/Sony) are not able to even tell us when it will come back again?
As our investigation in this matter is ongoing, we cannot comment further on this matter.

 

14. What personally identifying information do you suspect has been compromised?
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information provided by PlayStation Network/Qriocity account holders: name, address (city, state, zip), country, email address, birth date, PlayStation Network/Qriocity password, login, and handle/PSN online ID. Other profile data may also have been obtained, including purchase history and billing address (city, state, zip). If an account holder has authorized a sub-account for a dependent, the same data with respect to that dependent may have been obtained. If an account holder provided credit card data through PlayStation Network or Qriocity, it is possible that the credit card number (excluding security code) and expiration date may also have been obtained.

 

15. How will I know if my personal information has been compromised?
We have provided notices to consumers at the email addresses associated with their PlayStation Network/Qriocity accounts. You may also visit www.us.playstation.com/support and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your credit card account statements and to monitor your credit reports.

 

16. What steps have you taken to investigate this compromise?
We have engaged an outside, recognized security firm to investigate this incident and to assist us in our ongoing efforts to protect your personally identifiable information.

 

17. I got an email from you asking for my PSN/Qriocity sign-in ID and password. Is it really you asking for this information?
Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

 

18. What should I do to avoid having my personal information compromised?
For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other

 

19. Why did Sony wait until now to tell PSN users that their personal information may have been compromised?
The nature of the intrusion required that we undertake an extensive and thorough investigation of the matter, which took considerable effort and time. We needed to make sure that we knew and understood the facts before providing the appropriate notice to PlayStation Network users.

 

The above questions and answers are listed under answer id 2356

 

Sony’s MOTD: Indefinitely

So there we have it… six days of downtime (announced by Sony) and the PlayStation Network continues to suffer from difficulties.  There has been no indication as to when the network, which has more than 70 million users…  Let me say that again; has seventy million users worldwide.

In yet another PlayStation Blog we read the following message:  “Unfortunately, I don’t have an update or timeframe to share at this point in time,” reads the latest update from spokesman Patrick Seybold on the PlayStation Blog. More disappointing news at:  http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/

It’s very frustrating, and I am falling in line with the other Angry PlayStation users who are unable to back to the PSN.  It seems unfair, and some of us, like myself have invested money into the PlayStation Home, Little Big Planet, MAG, and countless map packs; all purchases that are only usable on the PSN (PlayStation Network).  Are we all going to get some form of compensation when the network comes online again?

Sony has already let me down, in the past will killing of the MMO Game “Matrix Online“.  Now they are digging into old wounds.

I may be going Xbox Sooner than I had thought.