Seems like New Jersey is in the house…
Seems like New Jersey is in the house…
New for 3.61: As a security measure, this system software update will require you to change your account password before you can again access PlayStation®Network *. Follow the on-screen instructions to complete this process.
* Applies to the master account and all sub-accounts.
When you change your password, an e-mail message may be sent to the e-mail address registered with PlayStation®Network (your sign-in ID). If you cannot receive messages at your registered e-mail address, you will not be able to change your password.
If you cannot receive messages at the e-mail address you have registered as your sign-in ID, before changing your password, make sure you have an e-mail address where you can receive messages and then contact PlayStation® Consumer Support.
Depending on your country/region of residence and the network environment you are using, you may not be able to change your PlayStation®Network account password or make use of PlayStation®Network services for some time after updating your PS3™ system software.
The ability to change PlayStation®Network account passwords and use PlayStation®Network services* will be made available in all regions within a few days.
* This does not include the use of PlayStation®Store.
It seems that Sony is set to compensate its PlayStation Network users with some free stuff. The executive deputy president of Sony Corp, Kaz Hirai apologized for the problems yesterday by saying that they were hit with a “highly sophisticated attack by a skilled intruder”.
He said customers would receive compensation in the form of free downloadable content and a free subscription to the PlayStation Plus enhanced online premium service.
Sony says customers will receive a month’s free subscription to PlayStation Plus. Existing subscribers to PlayStation Plus and Qriocity will get an extra month of free service.
“This criminal act against our network had a significant impact not only on our consumers, but our entire industry, said Mr Hirai, “These illegal attacks obviously highlight the widespread problem with cyber-security.
“We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data.
“In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks.”
And there we have it.
The letter I have been waiting for, for those of you who did not get this.
Here you go:
Valued PlayStation(R)Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised in connection with an illegal and
unauthorized intrusion into our network. In response to this
intrusion, we have:
1) Temporarily turned off PlayStation Network and Qriocity services;
2) Engaged an outside, recognized security firm to conduct a full
and complete investigation into what happened; and
3) Quickly taken steps to enhance security and strengthen our
network infrastructure by rebuilding our system to provide you
with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill
as we do whatever it takes to resolve these issues as quickly and
efficiently as practicable.
Although we are still investigating the details of this incident,
we believe that an unauthorized person has obtained the following
information that you provided: name, address (city, state, zip), country,
email address, birthdate, PlayStation Network/Qriocity password and login,
and handle/PSN online ID. It is also possible that your profile data,
including purchase history and billing address (city, state, zip),
and your PlayStation Network/Qriocity password security answers may
have been obtained. If you have authorized a sub-account for your
dependent, the same data with respect to your dependent may have
been obtained. While there is no evidence at this time that credit
card data was taken, we cannot rule out the possibility. If you have
provided your credit card data through PlayStation Network or Qriocity,
out of an abundance of caution we are advising you that your credit
card number (excluding security code) and expiration date may have
For your security, we encourage you to be especially aware of email,
telephone and postal mail scams that ask for personal or sensitive
information. Sony will not contact you in any way, including by email,
asking for your credit card number, social security number or other
personally identifiable information. If you are asked for this information,
you can be confident Sony is not the entity asking. When the PlayStation
Network and Qriocity services are fully restored, we strongly recommend that
you log on and change your password. Additionally, if you use your PlayStation
Network or Qriocity user name or password for other unrelated services or
accounts, we strongly recommend that you change them as well.
To protect against possible identity theft or other financial loss, we
encourage you to remain vigilant, to review your account statements and
to monitor your credit reports. We are providing the following information
for those who wish to consider it:
- U.S. residents are entitled under U.S. law to one free credit report annually
from each of the three major credit bureaus. To order your free credit report,
visit www.annualcreditreport.com or call toll-free (877) 322-8228.
- We have also provided names and contact information for the three major U.S.
credit bureaus below. At no charge, U.S. residents can have these credit bureaus
place a “fraud alert” on your file that alerts creditors to take additional steps
to verify your identity prior to granting credit in your name. This service can
make it more difficult for someone to get credit in your name. Note, however,
that because it tells creditors to follow certain procedures to protect you,
it also may delay your ability to obtain credit while the agency verifies your
identity. As soon as one credit bureau confirms your fraud alert, the others
are notified to place fraud alerts on your file. Should you wish to place a
fraud alert, or should you have any questions regarding your credit report,
please contact any one of the agencies listed below:
Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,
P.O. Box 6790, Fullerton, CA 92834-6790
- You may wish to visit the website of the U.S. Federal Trade Commission at
www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania
Avenue, NW, Washington, DC 20580 for further information about how to protect
yourself from identity theft. Your state Attorney General may also have advice
on preventing identity theft, and you should report instances of known or
suspected identity theft to law enforcement, your State Attorney General,
and the FTC. For North Carolina residents, the Attorney General can be
contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone
(877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney
General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;
telephone: (888) 743-0023; or www.oag.state.md.us.
We thank you for your patience as we complete our investigation of this
incident, and we regret any inconvenience. Our teams are working around the
clock on this, and services will be restored as soon as possible. Sony takes
information protection very seriously and will continue to work to ensure that
additional measures are taken to protect personally identifiable information.
Providing quality and secure entertainment services to our customers is
our utmost priority. Please contact us at 1-800-345-7669 should you have any
Sony Computer Entertainment and Sony Network Entertainment
It seems in the wake of all that has happened Sony is attempting to make some form of restitution to its users for the downtime. As you know many of us PlayStation Users have been affected by this outage. Even I have ranted on about leaving my PS3 to the wolves and jumping ship. Well there may be some light shining thought all this darkness after all. In a statement made yesterday:
“We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events this weekend across our game portfolio, including a Double Station Cash day on Saturday, April 30th. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”
While this may hold some of us over, I myself still want my PlayStation Network back online.
Was it hackers, hackers, oh it was hacker or a bad mistake on Sony’s part? The question remains unanswered.
Sony has done a wonderful job of using carefully crafted wordplay when addressing the questions we have about the PlayStation Network incident. While lost in the thick of things we are nowhere closer to knowing the reasons for the outage.
We are unaware if our account details and info has been compromised. The one thing I know is that all of this a really something to be concerned about. I myself will be contacting my bank to have my card number changed. I am sure I do not stand alone in attempting to be safe rather than one day sorry.
So not only are us the users of the PlayStation Network affected by this, but now bank’s need to rev up for the massive influx of customers requesting new accounts…
Going forward, I can say Sony has lost my trust in its service.
Patrick Seybold post yet another blog post regarding the PlayStation Network Outage. On his blog he steps up to do some clarification work and even points us to a little Q & A area.
Seybold writes the following, “There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.”
We are then linked to the Sony PlayStation Knowledge Center. Hold to your eyeglasses if you have them, and see the list of questions and answers below:
1. When did the PSN/Qriocity become unavailable?
PSN/Qriocity services have not been available since April 20 (US time) in all regions.
2. Why did the PSN/Qriocity become unavailable?
An external intrusion on our system has affected our PlayStation Network and Qriocity services.
3. Why was Sony not prepared for a compromise of its network?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.
4. Is the attack by “Anonymous” or another party?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.
5. Why is it taking so long to restore network services?
As soon as we learned of this issue, we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.
6. How serious is this compromise? How will Sony prevent this from happening again?
Because there is an on-going investigation we cannot comment further at this time, but we are working to restore and maintain and strengthen the services, including incorporating additional countermeasures to ward against future intrusions.
7. When will service be restored?
We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.
We will keep the service down to allow us to conduct a thorough investigation to ensure smooth operation of our network services when they return; we are working hard to resume the services as soon as we can be reasonably assured our security concerns have been addressed.
8. Did SOE experience an attack due to the same reason?
SOE’s services are currently available, but they did experience a service interruption due to an external attack. An investigation is ongoing.
9. Have you had such a long PSN/Qriocity service termination like this one in the past?
10. Does PSN/Qriocity get attacked very often?
We cannot make any comments regarding this matter at this time.
11. I want my money back (subscription fee, content) since the PSN/Qriocity was not available.
While we are still assessing the impact of this incident, we recognize that this may have had financial impact on our loyal customers. We are currently reviewing options and will update you when the service is restored.
12. There seems to be some games that cannot be played even offline?
Some games may require access to PSN for trophy sync, security checks or other network functionality and therefore cannot be played offline.
13. Why are Sony Online Entertainment services available while PSN and Qriocity are still down and you (SCE/Sony) are not able to even tell us when it will come back again?
As our investigation in this matter is ongoing, we cannot comment further on this matter.
14. What personally identifying information do you suspect has been compromised?
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information provided by PlayStation Network/Qriocity account holders: name, address (city, state, zip), country, email address, birth date, PlayStation Network/Qriocity password, login, and handle/PSN online ID. Other profile data may also have been obtained, including purchase history and billing address (city, state, zip). If an account holder has authorized a sub-account for a dependent, the same data with respect to that dependent may have been obtained. If an account holder provided credit card data through PlayStation Network or Qriocity, it is possible that the credit card number (excluding security code) and expiration date may also have been obtained.
15. How will I know if my personal information has been compromised?
We have provided notices to consumers at the email addresses associated with their PlayStation Network/Qriocity accounts. You may also visit www.us.playstation.com/support and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your credit card account statements and to monitor your credit reports.
16. What steps have you taken to investigate this compromise?
We have engaged an outside, recognized security firm to investigate this incident and to assist us in our ongoing efforts to protect your personally identifiable information.
17. I got an email from you asking for my PSN/Qriocity sign-in ID and password. Is it really you asking for this information?
Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.
18. What should I do to avoid having my personal information compromised?
For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other
19. Why did Sony wait until now to tell PSN users that their personal information may have been compromised?
The nature of the intrusion required that we undertake an extensive and thorough investigation of the matter, which took considerable effort and time. We needed to make sure that we knew and understood the facts before providing the appropriate notice to PlayStation Network users.
The above questions and answers are listed under answer id 2356
So there we have it… six days of downtime (announced by Sony) and the PlayStation Network continues to suffer from difficulties. There has been no indication as to when the network, which has more than 70 million users… Let me say that again; has seventy million users worldwide.
In yet another PlayStation Blog we read the following message: “Unfortunately, I don’t have an update or timeframe to share at this point in time,” reads the latest update from spokesman Patrick Seybold on the PlayStation Blog. More disappointing news at: http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/
It’s very frustrating, and I am falling in line with the other Angry PlayStation users who are unable to back to the PSN. It seems unfair, and some of us, like myself have invested money into the PlayStation Home, Little Big Planet, MAG, and countless map packs; all purchases that are only usable on the PSN (PlayStation Network). Are we all going to get some form of compensation when the network comes online again?
Sony has already let me down, in the past will killing of the MMO Game “Matrix Online“. Now they are digging into old wounds.
I may be going Xbox Sooner than I had thought.
So we all know by now that the PlayStation Network has been temporarily unavailable for days now. What we don’t know is that if our credit card details and private information has been made available by those of gained access to Sony’s Systems.
According to SCE Japan spokesperson Satoshi Fukuoka, that the ongoing investigation includes the security of user credit card details. The firm also reassured PSN account holders that it will “promptly inform’ them at the first sign of access to our account details.
“Promptly inform”, is that some type of joke. If their public notice to the user is that networks are temporarily down; well over five days now. I don’t have a good faith in what their idea of ‘prompt” is. Sorry Sony, I’m losing faith.
Meanwhile, SCEA communications chief Patrick Seybold has released a company update on the continuing PSN (PlayStation Network) downtime, by saying: “I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or time frame to share at this point in time.
“As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”
At the end of the day – The Sony PlayStation 3 is the best offline gaming system out there
“The PlayStation Network is temporarily unavailable …” I guess the term temporary is a period of time in excess of 5 days or more.
Sony also indicates they sincerely regret the PlayStation Network suspension due to a breach in their security and are making efforts to resolve the problem by re-building their systems. This puts users such as me who use the PS3 not only for gaming, but to watch movies on Netflix in a very frustrated position.
So what new news has Sony released? Nothing so far; but what we do know is that on Friday, April 22, 2011 Sony issued a statement saying that the downtime is due to some form of external intrusion.
I now wonder if there is any relation to the “sky falling’ or “raining” event with Amazon’s cloud network last week. For those of you who didn’t know; Amazon hosted sites across the US had gone offline for periods up to 12 hours; with the majority of the outages in Amazon’s northern Virginia data center.
Well, I’ll continue to wait, read and write to vent my frustrations