How-To Technical

Tech Short: How-To Access The X1 Platform Diagnostics Page

While having issues with the Xfinity X1 Platform and waiting for support I was able to find instruction on how to access the diagnostics page. Rightfully so I am now sharing that with all of you.

To enter the The X1 Platform Diagnostics Page:

  1. Hold down Exit button for 5 seconds
  2. Press the down arrow twice
  3. Push the number 2 button

Here you can obtain the following types of info: RF signals, software info, network info, hardware info, etc…  Good if you want to geek out and know what your cable box is doing.

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