Check Point: SmartDashboard crashes when editing Management server object

I recently had an annoying issue with my Check Point Smart Dashboard.

Each time I connected to the Management with SmartConsole and editing the Security Management server object it causes an application crash. The crash would start with a UAC popup from the Windows registry:

Followed by the Check Point SmartSashboard application crash itself with the following message:

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Check Point SmartDashboard
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Check Point SmartDashboard has experienced a serious problem and must close immediately. Technical information will be saved in ‘C:\Program Files (x86)\CheckPoint\SmartConsole\R77.30\PROGRAM\data\crash_report\FwPolicy.exe_990180413_1516652973.zip’.
If problem persists contact technical support or consult sk97988 to check whether solution exists.

 

To correct this problem I attempted the following solutions
Please note:  The solution which worked is at the bottom of this blog post (skip away, if you wish).

From sk100507:

I attempted to resolve the problem,  by cleaning the SmartConsole cache on the Security Management server.

To do so, I had deleted the C:\Program Files (x86)\CheckPoint\SmartConsole\R7x.xx\PROGRAM\data\CPMICache\ <machine name>

This did not work.

 

From sk100507:

I followed the procedure for deleting the GUI cache from the management server itself via the following steps:

Connect to the command line on Security Management server (over SSH, or console).

1. Log in to the Expert mode.
2. Stop Check Point services:
   [Expert@HostName]# cpstop
3. Backup and remove the current cache files:
   [Expert@HostName]# mkdir -v /var/log/GUI_cache_bkp
   [Expert@HostName]# mv $FWDIR/conf/applications.C* /var/log/GUI_cache_bkp/
   [Expert@HostName]# mv $FWDIR/conf/CPMILinksMgr.db* /var/log/GUI_cache_bkp/
4. Start Check Point services:
   [Expert@HostName]# cpstart
5. Wait for 5-10 minutes for the cache to rebuild.
6. Connect with SmartDashboard to Security Management Server.

This did not work.

 

And.. Finally a solution that did resolve this issue
From sk110712 – SmartConsole / SmartDashboard crashes when editing Management server object

Symptoms:

Connecting to Management R77.30 or R77.30.X with SmartConsole R77.30 and editing the Security Management server object causes an application crash.

Resolution:  By Using the GuiDBEdit Tool

 

1. Close all SmartConsole windows.
2. Connect to Security Management Server with GuiDBedit Tool.
3. Navigate to Network Objects -> network_objects -> <Security Management object> -> portals
4. Right-click and reset the portals.
5. Save the changes: go to ‘File’ menu – click on ‘Save All’.
6. Close the GuiDBedit Tool.
7. Connect to Security Management Server / Domain Management Server with SmartDashboard.

 

This worked and problem now resolved