I recently had an annoying issue with my Check Point Smart Dashboard.
Each time I connected to the Management with SmartConsole and editing the Security Management server object it causes an application crash. The crash would start with a UAC popup from the Windows registry:
Followed by the Check Point SmartSashboard application crash itself with the following message:
Check Point SmartDashboard
Check Point SmartDashboard has experienced a serious problem and must close immediately. Technical information will be saved in ‘C:\Program Files (x86)\CheckPoint\SmartConsole\R77.30\PROGRAM\data\crash_report\FwPolicy.exe_990180413_1516652973.zip’.
If problem persists contact technical support or consult sk97988 to check whether solution exists.
To correct this problem I attempted the following solutions
Please note: The solution which worked is at the bottom of this blog post (skip away, if you wish).
I attempted to resolve the problem, by cleaning the SmartConsole cache on the Security Management server.
To do so, I had deleted the C:\Program Files (x86)\CheckPoint\SmartConsole\R7x.xx\PROGRAM\data\CPMICache\ <machine name>
This did not work.
I followed the procedure for deleting the GUI cache from the management server itself via the following steps:
Connect to the command line on Security Management server (over SSH, or console).
- Log in to the Expert mode.
- Stop Check Point services:
- Backup and remove the current cache files:
[Expert@HostName]# mkdir -v /var/log/GUI_cache_bkp
[Expert@HostName]# mv $FWDIR/conf/applications.C* /var/log/GUI_cache_bkp/
[Expert@HostName]# mv $FWDIR/conf/CPMILinksMgr.db* /var/log/GUI_cache_bkp/
- Start Check Point services:
- Wait for 5-10 minutes for the cache to rebuild.
- Connect with SmartDashboard to Security Management Server.
This did not work.
And.. Finally a solution that did resolve this issue
From sk110712 – SmartConsole / SmartDashboard crashes when editing Management server object
Connecting to Management R77.30 or R77.30.X with SmartConsole R77.30 and editing the Security Management server object causes an application crash.
Resolution: By Using the GuiDBEdit Tool
- Close all SmartConsole windows.
- Connect to Security Management Server with GuiDBedit Tool.
- Navigate to Network Objects -> network_objects -> <Security Management object> -> portals
- Right-click and reset the portals.
- Save the changes: go to ‘File’ menu – click on ‘Save All’.
- Close the GuiDBedit Tool.
- Connect to Security Management Server / Domain Management Server with SmartDashboard.
This worked and problem now resolved