While having issues with the Xfinity X1 Platform and waiting for support I was able to find instruction on how to access the diagnostics page. Rightfully so I am now sharing that with all of you.
To enter the The X1 Platform Diagnostics Page:
- Hold down Exit button for 5 seconds
- Press the down arrow twice
- Push the number 2 button
Here you can obtain the following types of info: RF signals, software info, network info, hardware info, etc… Good if you want to geek out and know what your cable box is doing.
3 replies on “Tech Short: How-To Access The X1 Platform Diagnostics Page”
I have tried this many many times and no diagnostic screen appears.
I did it once and tada! It worked!!
I have connection issues it goes on and off all of a sudden