I am looking into an error being thrown in the WER directory of several Windows 7 computers running Office 2010 SP2.
The error report was picked up by an IDS as communication to as communication going to watson.microsoft.com “Application Crash Report Sent to Microsoft” and thus the investigation has started.
The error message is located in the following location: (*jermsmit* used as example of users id)
\c$\Users\jermsmit\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_0c6798b3\Report.wer
Message reads:
Version=1
EventType=Office11ShipAssert
EventTime=130389317334475039
Consent=2
UploadTime=130389317334631038
ReportIdentifier=ebe44a9f-a857-11e3-aca9-001aa019fa44
WOW64=1
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\SysWOW64\DWWIN.EXE
I have found several articles such as the following links:
Error Office11ShipAssert in Outlook 2010 SP2
Good info, but nether seems to solve the issue or indicate what the source of the problem is.
So I went the Windows updates and search to see if any of the KB’s had known issue and haven’t found anything. Latest KB’s installed on affected systems:
Installation Successful: Windows successfully installed the following update: Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Installation Successful: Windows successfully installed the following update: Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Installation Successful: Windows successfully installed the following update: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2911501)
Installation Successful: Windows successfully installed the following update: Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2912390)
Installation Successful: Windows successfully installed the following update: Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Installation successful and restart required for the following update: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2898855)
Installation Successful: Windows successfully installed the following update: Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Installation Successful: Windows successfully installed the following update: Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Installation Successful: Windows successfully installed the following update: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2901110)
Installation Successful: Windows successfully installed the following update: Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates: – Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition – Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition – Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2911501) – Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition – Security Update for Windows 7 for x64-based Systems (KB2912390) – Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition – Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2898855) – Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2909921) – Security Update for Internet Explorer 10 for Windows 7 for x64-based Systems (KB2909210) – Security Update for Windows 7 for x64-based Systems (KB2862973) – Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2
Installation Successful: Windows successfully installed the following update: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2901112)
Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2916036)
Installation Successful: Windows successfully installed the following update: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2898857)
Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2862973)
Installation Successful: Windows successfully installed the following update: Security Update for Internet Explorer 10 for Windows 7 for x64-based Systems (KB2909210)
Installation Successful: Windows successfully installed the following update: Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2909921)
Reboot completed.
I haven’t yet gone the to the steps of removing the most recent updates as this is marked as a Non-critical error and for the moment simply annoying.
If you know of this issue please share what you know. I’d like to put this to rest at some point.
5 replies on “What is this Office11ShipAssert error?”
OK so I’ve been running Office SP2 since it first came out however long ago (long time) that was and never had this problem. After this last patch Tuesday is when this all started for me.
I uninstalled the 5 downloads from last Tuesday and still the problem persisted.
On a hunch and because it seems to be the common factor across the net, I then uninstalled SP2… the problem stopped.
I reinstalled SP2 and the problem began again.
I uninstalled SP2 and reinstalled the 5 downloads from patch Tuesday and the error has not regenerated. (Coincidently? My system overall seems to be running smoother and faster)
So apparently SP2 may be buggy? I guess the 5 downloads triggered something.
Are you able to confirm this goes away after you uninstall SP2?
I will attempt this and follow up. Thanks for sharing your info with me and others. It’s of great value.
– Jermal
I’ve had this problem since 2/27/2014. I installed SP2 on 3/11/14. No apparent connection there. The only installation on 2/27 (or for several days prior) was K-Lite Codecs.
None of the suggested “fixes” have worked for me. I have uninstalled/reinstalled/repair-installed a lot of software (including .NET, which was implicated the last time this problem reared its ugly head a few years ago and more recently, Adobe–neither of which helped at all) but what seems to have stopped all but occasional instances of the error is the uninstall of Malwarebytes Anti-Exploit. I still get a pair of 5000 and 1001 errors after every Office licensing check, but I no longer have several screens of these errors several times a day.
Rhonda, of all the people in all the threads I’ve read you are the only one that didn’t have SP2 installed prior to receiving these errors. Are you positive this is the case? Are you positive these are the office11shipassert errors as described in Jermal’s post? Either way, are you able to attempt to uninstall SP2 and see if the errors stop?
Also, you are the second person I’ve seen that references codecs and I also have KLite installed so though interesting I see no actual way that would be related? Theories?
At any cost, the only way I was able to permanently remove the errors was to uninstall office with a good uninstaller and reinstall. I’ve been clean for a few days now… jinx.
Interestingly enough, after all the windows updates were reinstalled, then and only then did SP2 come available for download. So it seems as long as it’s installed last, all is right.
Weird thing about this whole thing though… I have two computers, set up the exact same way… down to the last detail… one got these errors… the other one didn’t.
Mystery
@dlp619
I’m sure about the dates, because I trawled through my event viewer and Windows update history for a long time to figure out what had caused the problem.
The codecs–I don’t think it’s the codecs, but the Icaros component. Previous issues with shipassert seemed to be caused by .NET, and Icaros needs net. (Also, up until the 27th, I’d been using the Basic codec pack, but on that date, Ninite was kind enough to install the Full update on top of it.)
In the current TechNet thread, someone has proposed that it is these updates that cause the problem:
KB2687567
KB2837583
KB2837595
I have not had time yet to uninstall them, however, so I can’t confirm they are the culprits (even though the post discussing them has been proposed as the solution by a Microsoft employee).
Right now, I’m getting just a couple of errors once a day or less, so I’m more inclined to make Microsoft do the work than to keep plugging away at finding a solution.